Orders are shipped in one package once all products are ready for shipment.
Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Shipping time refers to the time between when we receive your order and when we give your product(s) to a carrier. Delivery time refers to the time your order is in transit from our warehouse to your home.

We offer free shipping on all orders from Contiguous United States. If you want to get arboleaf products faster, you can choose Scheduled Courier Delivery for select products. For specific fees and delivery timelines, please refer to:

• Scheduled Courier Delivery (3 Day): 3 Business Days US$4
• Scheduled Courier Delivery (2 Day): 2 Business Days US$8

Here is the list of regions where arboleaf does deliver.

Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Martinique, Mexico, Netherlands, Norway, Poland, Portugal, Reunion, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.

At Arboleaf our primary goal is to make sure our customers are 100% satisfied. If you're not pleased with your purchase, we'll make it as painless as possible with our "30-day Satisfaction Guarantee." 

While we hope it doesn't come to that, should you need to return your Arboleaf product, please reach out to us via any of our contact methods and include the following so we can support you as quickly as possible:

• Name
• Order Number
• Reason For Return

To qualify for a refund, you must follow the return process below:

Arboleaf Hardware:

1. All items must be in their original packaging.
2. A restocking fee may be deducted from your total refund amount 
3. Upon receipt of the returned product, the refund will be issued using the original payment method.
4. Once you've processed the return, kindly let us know so we can keep an eye on the shipment. 
5. Was purchased from Arboleaf directly. If your Arboleaf item was purchased from an authorized reseller, please contact them for the details on their return policy.

Refunds should be processed within 7 days of all criteria being met. Once the refund is processed by our team it can take an additional few days for the funds to appear back on your method of payment.

Exchanges (if applicable) - Should you have any defect or damage to your product we will replace your item and send you a return label to send back the damaged item. Should the item no longer be available,  we will refund your item if it is still within the return period.

Troubleshooting - If you are experiencing technical issues with your product, we encourage you to contact us through any of our contact methods.

Please consult the following page to see your order’s status by connecting to your account using the email address you supplied when you initiated the purchase.

Changing your delivery address after placing an order is possible unless your order has already been shipped.

Usually, the courier will deliver your package to your designated location. If you fill in the delivery address as a transit station or post office, please go to this location to check the package status. If your delivery address is an apartment or office building, your package may be stored in the designated storage place of your apartment or office building.
If you still can't find your package through the above suggestions, please contact us.